Recall notice for Mammut Alugator Ride 3.0 Hoe and the Alugator Ride SE (as part of the Barryvox packages)
Through valuable consumer feedback, it has come to our attention that the locking mechanism of two shovel models could be compromised in some cases, due to a material error of a plastic component supplier. This leads to the fact that some shovels might face difficulties being assembled. We inspected 100% of our stock immediately after receiving the feedback. The inspection confirmed that solely the Alugator Ride 3.0 Hoe as well as Alugator Ride SE models might be affected. The latter is part of the Barryvox Package, the Barryvox S Package, and the Barryvox Package Tour. Only products produced as of November 2021, might face those issues.
Due to the material error of the component supplier, the automatic spring lock mechanism, essential for quick, precise guidance while assembling the shovel, can show a production defect in some cases. The pin joint that connects the shovel shaft to the shovel blade is not positioned correctly in every case, which can cause the shovel blade to detach from the shaft.
Fortunately, we have already been able to identify the root cause of the potential malfunction, localize the issue to three production lots and rectify it by our manufacturer.
For more Information check the links below!